Guides
Revisions and disputes
How to ask for a revision, when to raise a dispute instead, what our team looks at to decide it, and what happens to the payment while it is open.

- A revision is the first step: ask from the order page, within the number your package includes.
- Raise a dispute if the delivery never arrived or is not what the listing described, before you accept the order.
- While the dispute is open nothing is released to the seller and the order cannot be auto-accepted.
- Our team reviews the order, the delivery and the order chat, and decides the outcome.
- If the decision is a refund, our staff arrange it and tell you how it will be returned.
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